Terms & conditions

All business between clients and Elite Drivers Hertfordshire Ltd is a transaction based on the terms and conditions defined here (on this website). When any client places an order the assumption therefore is that the client agrees to all the terms and conditions defined here (on this website).

By placing an order through our Website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.

1. Elite Drivers Hertfordshire Ltd will not take any responsibility for any of our passengers missing their flights/trains/cruise ships due to the car not arriving at the pick-up address at booked time due to unforeseeable circumstances such as, traffic conditions, adverse weather, or road traffic accidents or road closures. Such factors are totally out of our control.
2. We advise our passengers to travel with necessary travel insurance.
3. Please book your car transfers at least 24 hours in advance as last minute bookings are subject to fleet availability. In cases where a last-minute job has been received and we cannot provide services due to non-availability of vehicles, we will cancel such bookings and refund the full amount if prepaid. If you are planning to make a booking in the next 12 Hours, please call the office and make sure that vehicles are available for your travel requests prior to booking online.
4. Refund will not be given to passengers who do not wait for their allocated driver and use alternative transport facility before making contact with our office.
5. Please make sure that all your pick up dates and times are in UK time zone and not of the departure airports.
6. If your flight has any serious delays please inform us or the driver as soon as possible.
7. Normal luggage assumes 1 suitcase (80 x 45 x 25cm, 15-20 Kgs) and/or 1 piece of hand luggage (55 x 40 x 20 cm, 6-8 Kgs), the customer must ask for the appropriate vehicle if you have large or numerous amounts of luggage.
8. The driver is within his rights to ask for advance payments for cash journeys exceeding 10 miles if he feels it necessary to do so.
9. If the information provided by the customer during online booking form is not enough then every effort will be made to contact the customer to acquire missing information. If we can’t make contact with the customer for clarification, then any such bookings will remain unconfirmed.
10. All reservations on 24 December, 30 December, 1 January are subject to extra 50% surcharge on top of the published prices. Passengers will be notified of this surcharge soon after the booking is made online.
11. All reservations on 25 December, 31 December are subject to extra 100% surcharge on top of the published prices. Passengers will be notified of this surcharge soon after the booking is made online

Pricing policy

Fares are calculated based on distance, time of travel, number of passengers and the type of the vehicle chosen.

In-car card terminal charges

There are NO extra transaction charges for paying in the car with your card.

Waiting time

First hour after plane’s actual landing time is totally FREE. No surcharges at all. Waiting time after the first free hour will be charged at £35/hr pro rata regardless of the reason.

Waiting time for all other non-airport pick-ups will be charged at £35/hr pro rata after 10 minutes of the scheduled pick up time.

If no contact is made after the above waiting times, then the bookings will be treated as no-show and no refund will be issued for the prepaid bookings or full payment will be requested.

Toll charges

Our fares will include any toll road or congestion charges where applicable.

Amendment policy

We advise you to make amendments to your bookings via email or phone only. Kindly don’t make any amendments with the driver.

Re-booking policy

All bookings and return bookings should be made directly with our office via our website, email or telephone. Private hire drivers are not allowed to book journeys directly as it’s against the law. Journeys booked directly with the driver are illegal and not insured at all.

Cancellation policy / cancellation charges

• You can cancel your bookings at any time, however charges will apply as follows.
• Cancellations before 12 hours to pick up time – NO CHARGES
• Cancellations within 12 hours to pick up time – liable to 50% charge
• Cancellations within 6 hours to pick up time – liable to 100% charge
• All cancellations should be made via email or telephone only.
• If the passenger doesn’t show up for whatever reason, no refund will be issued.

Illustrations, photographs or descriptions in our websites are intended as a guide only and the contents shall not be binding on us.

Fares for all vehicles in relation to the service are subject to alteration without notice.

Any clerical, typographical or accidental errors or omissions in any sales literature, quotation, price list, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

Generally, we use our own fleet to provide transfer services but we may use the services of our carefully selected partner companies to provide services to clients if necessary.

Terms of carriage

Elite Drivers Hertfordshire Ltd prices are based on passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline. We won’t be liable for any costs incurred due to the client not allowing enough time to travel.

You as the customer must leave adequate time for your travel and in doing so you must take into consideration any unforeseen circumstances such as traffic, road or tunnel closures, events taking place in or around the area you are due to be picked up, taken to or on route to your destination.

We will have no responsibility or liability for any loss that may occur as a result of such unforeseen circumstances that we have no control over in the event that the car is late or the journey time exceeds than what was anticipated. Any estimated journey time quoted to you over the phone or via email through our booking lines should be regarded as a suggestion only and passengers must use their own initiative when booking Elite Drivers Hertfordshire Ltd services.

Fares quoted are flat rates. Any diversions, additional set downs or pickups by the passengers will incur a charge dependent on actual distance.

Elite Drivers Hertfordshire Ltd will not accept any responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey. We and/or our drivers have the right to refuse any client or to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion.

Child seats are subject to availability. In the event where a suitable child seat or baby seat is not available, passengers will be notified immediately.

Driver is under no obligation to fit the baby seat in the vehicle. The parent is responsible for the fitment as the Carriage Rules are against the driver involvement.

Driver may stop for fuel where necessary. This is not a usual code of practice. However, might be relevant considering underlying factors and circumstances of the day. The Company is under no obligation to compensate for any loss that customer may occur as a result of the time loss during the refueling process.

In the event a customer wishes to be picked up from an airport at a particular time rather than the flight arrival time, he/she must make this clear in the additional information column provided in the booking engine. They must specify they wish to be picked up whatever hours they deem necessary after the landing time of the flight. Unless this information is provided, the driver will enter the terminal 15-20 minutes after landing and any extra cost incurred as a breach of this clause will be payable by the customer.

General applications

We shall not be liable to the client or be considered to be in breach of the Contract by reason of any delay in transfers and delivery or any failure to perform if the delay or failure was due to any cause beyond our reasonable control.

• Act of nature, explosion, flood, tempest, fire or accident, volcanic ash clouds
• War or threat of war, sabotage, insurrection, civil disturbance or requisition
• Acts, restrictions, regulations, bylaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority
• Traffic accidents, traffic hold ups, traffic congestion, diversions
• Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party);
• Flight delays, flight cancellation.
• Power failure or breakdown in machinery including our dispatch computer systems and apps.
• Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

The Contract shall be governed by the laws of England & Wales.

Additional terms & conditions – account customers

Payment for services

It is a condition of this agreement that invoices shall be paid in full at the end of the journey. Should any invoice not be paid within 3 working days any outstanding invoices shall immediately become due and payable.

The only difference will be for the account holders who will have different agreements regarding the payments terms.

Credit limit

At any time, the Company may set a limit on the total amount which may be outstanding as unpaid on the Customer’s account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded.

Account number

The customer will be issued with an account number/name which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security account numbers/name are used by unauthorised personnel and/or for unauthorised purposes.

Insurance

We do not have insurance for goods or property (of whatsoever nature) in transit and the Customer is advised to have such insurance as the Customer deems necessary for the carriage of goods and/or property by us.

Delivery

Elite Drivers Hertfordshire Ltd shall use reasonable endeavours to deliver the Customer and the Customer’s goods or property on time, however time for delivery shall not in any event be of the essence and the Company makes no warranty that the Customer or Customer’s goods or property shall be delivered within the Customers stipulated time period.

Claims

Any property found in a vehicle will be returned to the service provider/s management team at their operational headquarters.

If the customer claims he has left property in a vehicle but the service provider is subsequently unable to locate the property, the service provider accepts no responsibility for the missing property or its replacement.

If found, it is the customers responsibility to arrange with the service provider for the return and collection of the property.

Lien

Without prejudice to the Company’s rights hereunder, or arising otherwise howsoever, Elite Drivers Hertfordshire Ltd reserves the right to exercise a lien over the Customer’s goods and/or property pending payment in full or outstanding invoices.

Resolution of disputes and governing law

The parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales.

Protecting your security

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference, or fraud prevention agency, which may keep a record of that information.

All bookings are subject to these conditions. We reserve the right to revise these terms & conditions at any time without prior notice & at our sole discretion. Any revised terms and conditions will be posted on our websites and will come into effect immediately.

Questions, comments and requests regarding our terms and conditions are welcomed and should be addressed to us via email only.